SARAH GONG
FALLBACK
CATCH YOUR CALLS WHEN YOU CAN'T
Fallback
Centre for Digital Media, 2018.
Fallback, a mobile application, is a smart call management tool that ensures your work calls are never compromised. It allows users to customize whom you want the call to go to in the event you are unavailable, and also shows users who are available to pick up the phone.
The Brief
A student team in the Master of Digital Media program will develop a virtual environment that offers an effective collaboration environment for remote team members as well as a remote industry client.
Our objective is to have a better understanding of the environment, tools and methodologies that expedite the virtual process in a client-based projects.
Users' pain points
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Difficult and time-consuming to find the right people when needed
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Being disturbed during personal time
Solution
FALLBACK, A smart call management tool that ensure your work calls are never compromised
Fallback Prototype
My contribution
Scrum Master
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Played a key role in managing development process by using tools, such as OARRs (Objective, Agenda, Roles and Rules), Sprint, KFC (Keep, Fix and Change), daily scrum and product backlog.
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Monitored project tasks, fostered a culture of agility and peer learning, as well as established an environment where the team could function effectively.
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Facilitated daily scrum meetings, sprint meetings, sprint review meetings and retrospectives.
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Improved team performance organizing peer learning sessions.
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Contributed to the user experience design and video making.
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Utilized expert judge by seeking advice and professional knowledge from supervisors at the Centre for Digital Media, industry people and professors at Sauder School of Business at the University of British Columbia.
Design and development process
Lessons learned
Scope down to solve one single problem at a time
Break down tasks and conquer them
Don’t be afraid of pivots
Use OARRS for short and productive meetings
Our Team
